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F.A.Q.
Prescription
Q1: What is eyeglass prescription and where can I get one?
An eyeglass prescription is a written order by an optometrist, ophthalmologist or an optician for eyeglasses. It specifies the refractive power to which the eyeglasses are to be made in order to correct blurred vision due to refractive errors. It is required by law your optometrist provide you with eyeglass prescription after an eye exam. Be sure to ask for a clear and legible copy from them.
Q2: How to understand the numbers on my eyeglass prescription?
On a typical prescription, you will see two sets of rows. Most of the time top portion is for your OD or right eye while the bottom portion is for your OS or left eye.
For Distance correction, there should always be a value under Sphere and most of the time it is negative. Its abbreviation is 'D.V.' which stands for Distance Vision..
For Reading-only correction, there should always be a value under sphere and most of the time it is positive. If there is a value under Near Vision (N.V., N.V.O.) then enter the power in the BOTTOM half of the form and leave the ADD power blank or ("0.00")..
For astigmatism correction, please note that that Cylinder (CYL) and Axis are always provided together. For any value of Cylinder there should always be a value for Axis. Some doctors use positive (+) cylinder and some uses negative (-), there is a big difference between the two so please pay close attention to the positive and negative signs. If you don't have astigmatism correction, doctors might just leave it blank or simply SPH or DS which means Sphere or Diopter Sphere. Axis should be from 1-180 degrees, if you see a value like '5' under axis, this is also the same as '005' or '5 degrees'. It should always be a whole number and there should be no decimal point on the axis..
For Bifocals and Progressive lenses, please check with your eye doctor whether the Addition is for Bifocals or Progressive. Most of the time, compared to the Bifocal Addition, the Addition of the Progressive is higher by 0.25, so please verify. An indication to know if your prescription is for Progressive is a PAL note written on the prescription; only one ADD means the addition for the Left and Right eyes are the same. Please be advised that we process a minimum of +1.00 and maximum of +3.00 for Addition powers..
Eye Doctors will sometimes leave out the decimal point on the Sphere, Cylinder and Addition. For example, -25 or +175, this is understood -0.25 and +1.75..
Very importantly, pay close attention to plus and minus sign as this will greatly affect the lens. If there is anything on the prescription you are not familiar, please call our Customer Service and we will be happy to assist you.,
Q3: What is my pupillary distance (PD), and how can I obtain it?
PD, or pupillary distance, is the distance from the center of the pupil of one eye to the other. It can be provided in minutes by your optician or doctor, and so we recommend that you ask for it when you have your vision checked. Most adults' PD are between 55-65mm. Sometimes doctors will provide two different values for PD, below are some scenarios:
a. The values are higher like 65/60, the first PD is usually for Distance PD and the second is for Reading PD.
b. The values are lower like 33.5/31.5, the first PD is usually for the Right Eye and the second is for the Left Eye.
c. The values are the same like 30.5/30.5; you can add these two values together as we only have one field for PD. We will just divide it on our end.
Q4: Should I fill both of the blanks —Pupillary Distance and Near PD?
PD, or pupillary distance, is the distance from the center of the pupil of one eye to the other. It can be provided in minutes by your optician or doctor, and so we recommend that you ask for it when you have your vision checked. Most adults' PD are between 55-65mm. Sometimes doctors will provide two different values for PD, below are some scenarios:
a. The values are higher like 65/60, the first PD is usually for Distance PD and the second is for Reading PD.
b. The values are lower like 33.5/31.5, the first PD is usually for the Right Eye and the second is for the Left Eye.
c. The values are the same like 30.5/30.5; you can add these two values together as we only have one field for PD. We will just divide it on our end.
Q5: Can I use my contact lens prescription to order eyeglasses?
While your contact lens and eyeglass prescriptions may seem the same, they usually have differences. You must have your eyes examined and ask for an eyeglass prescription (must be less than 1 year old) before ordering with us.
Q6: Can I just order frames, and lenses with no prescription in them?
You’re welcome to order just some frames. And/or optical plastic plain lenses (for people who don’t need glasses).
Frames
Q7: How do I get a frame that fits me best?
It’s not very easy to get a pair that fits you best online, but following the tips below could help.
1. Check the measurements of an old pair of glasses you find comfortable or that really suits you. We have “dimensions of frame with” on every frame page that you can compare to get a close match.
2. Tell us your size and we can give you recommendation and suggestion.
3. We will offer “Virtual Try-on” feature on every product page in near future. Please look forward to.
Note: If you need any professional help, our trained professional opticians are available online to assist your purchases to make sure you will get a right pair for your eyesight.
Q8: If my add degree surpasses 100 and I want to buy progressive lenses, is there any restrictions by choosing the frame?
Wenn Ihre ADD-Werte 100 bertrifft, werden Sie vorgeschlagen, den Rahmen mit dem Hhenbereich von 30mm bis 36mm zu whlen. Da die Gleitsichtzone sehr breit ist, knnte kleiner Rahmen die drei Teile des Glser nicht ganz beinhalten.
Lenses
Q9: Can I just get lenses from you?
Sorry, we don’t sell lenses separately, but you can purchase frames only, or get lenses with frames as a whole package from us.
Q10: Are all the lenses in your shop free?
Actually, the free lens is only for some certain conditions: When "+0.00 > your SPH >-8.25" and "-2.00 > your CYL > +2.00", or when "+4.00 > SPH > +0.00"and your CYL is 0.00, you can choose the free lens. Otherwise, you should choose customerized lens, as1.56 Sherical Free Lenses are not suit for your special needs.
Q11: Do you sell bifocal or progressive lenses?
Currently, our website doesn't offer the bifocal or progressive specs, only having single focal specs. But if you have special need, we can provide the customerized special glasses for you. If you seek some professional advice for your lens choice, please do not hesitate to contact our Customer Service Representatives.
Q12:Are there any restrictions on selecting bifocal or progressive lenses?
Yes. Not all frames are able to be assembled with bifocal or progressive lenses. The lens height of the frame should be at least 30mm so that it is big enough to include all viewing zones. We have made it easier for you to identify which frames can or cannot be done with bifocal or progressive lenses by putting a check mark beside each frame on the item pages. You simply check or uncheck the box to select these options. If you seek some professional advice for your lens choice, please do not hesitate to contact our Customer Service Representatives.
Q13: How do you divide the distance and reading portion on bifocal or progressive lenses?
Normally, the division is 60% of the lens height for distance and 40% of the lens height for reading. But of course, you are very much welcome to inform us your preference in division. Please include a note on the order form or call us as soon as you place your order, and we will make sure to note it on our end.
Q14: How can I figure out which kind of lens suits me best, bifocal or progressive?
Bifocus lens is used for far sight and short sight without progressive degree. If the distance and reading degree separately surpass 600 and 300, we suggest you to choose the multiple focus lens as it is looked nice and practical.
Shipping
Q15:How long does it take for me to receive my eyeglasses?
Generally speaking, as long as your prescription is complete and legible, it takes about 17-20 working days to deliver the custom eyeglasses directly to your door. Of course, this is just estimation and it usually takes much less than that. Should you encounter any problem in getting your order, please feel free to contact us or log in your account at our website to see the updates of your order. If you need customerized lens, it will take extra 4-5days to be received.
Q16:What is the cost of shipping?
In order to thank customer support, every order (frames and lenses) shipped to all areas is free.
Q17:What are the shipping methods you offer?
Currently, we can process and ship your order to you via Aviation Packet. You will receive order within 17-20 working days.
Payment
Q18: Do you accept cash, money orders or cheques?
No. Cash, money orders and cheques are not acceptable in current situations. However, we use PayPal, Moneybookers to accept credit cards, including Maestro, Solo, VISA, MasterCard, Discover, Laser, JCB, Visa Debit, Visa Electron and Switch.
Q19: Is the payment page secure?
We have chosen the best e-commerce service in the industry, and guarantee secure payment processing.
Q20: Can I get a sales invoice?
Yes. Sales invoices can be obtained upon request from our customer service. Invoices are used by customers who need reimbursement from their insurance companies or workplace.
Returns
Q21:What’s your guarantee and refund policy?
As soon as you can, call us or send an email letting us know. Please double-check your prescription and shipping information before submitting your order. Once you've placed your order you're given the option of printing it off - we recommend you do this for future reference. Shipping & Returns..
Others
Q22: How can you charge such low market price?
We offer a Return without Reason Policy. If you feel your new glasses aren't right for you, we'll give you a refund or exchange them for another pair of the same value. For more details, please refer to our
Q23:What if the information I provided is incorrect?
We are a century-old shop which possesses its own processing factory and product sellers simplifying the intermediate links. This has greatly eliminated unnecessary retail costs that could be passed on to consumers. In addition, the process is completed all in one shop from lens production to glasses assembly. By doing so, our valued customers, like you, can save a lot of money while receiving our high quality products.
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